Privacy Policy

Who we are

The organisation responsible for the personal data described in this policy is HONG KONG YUXING INDUSTRIAL CO., LIMITED, a company incorporated in Hong Kong (BR No. 79077919). Our website is primarily a business-to-business information and enquiry website for mining and industrial chemical products.

Personal data we collect

• Information you provide: your name, business email address, WhatsApp or telephone number, company and location information, product interests, grade, quantity, destination, enquiry details, and any other information you include in a form, email, chat, or message.
• Commercial and transaction information: quotation, order, contract, payment-administration, shipping, customs, delivery, and customer-service records if an enquiry develops into a business relationship.
• Website and device information: IP address, browser and device type, operating system, approximate location derived from IP, referral source, pages viewed, timestamps, cookie or similar identifiers, and interaction or conversion events.
• Live-chat information: chat messages and any contact details you choose to provide, together with connection and device information processed through tawk.to.
• Security information: request logs and technical indicators used to detect abuse, malicious traffic, fraud, or threats to our website.

How we use personal data

• Respond to enquiries, provide product information, prepare quotations, and communicate about specifications, samples, documents, availability, shipping, and delivery.
• Take steps requested by you before entering into a contract and administer customer, supplier, logistics, payment, accounting, and after-sales matters.
• Operate, secure, troubleshoot, and improve the website, contact forms, email delivery, and live-chat functions.
• Measure website traffic and the effectiveness of our pages and advertising, including recording enquiry or button-interaction conversions.
• Protect our legal rights, prevent fraud or misuse, resolve disputes, and comply with legal, regulatory, tax, accounting, customs, sanctions, or law-enforcement obligations.
• Send business updates or follow-up communications where you have requested them, consented to them, or where otherwise permitted by applicable law. You may opt out of marketing communications at any time.

Where applicable law requires a legal basis, we rely as appropriate on your consent, steps taken at your request before a contract, performance of a contract, compliance with legal obligations, and our legitimate interests in responding to business enquiries, operating and securing our website, and improving our services.

Required and optional information

Providing personal data is generally voluntary. Fields marked as required in an enquiry form are needed so that we can identify and respond to your request. If you do not provide the required contact or enquiry information, we may be unable to reply, prepare a quotation, or provide the requested service.

Cookies, analytics, advertising, and live chat

We use WordPress technologies, Google Analytics, Google Ads conversion measurement, security tools, and tawk.to live chat. These services may use cookies, pixels, local storage, IP addresses, and similar identifiers to operate features, protect the website, measure traffic, and understand interactions. We do not intentionally send the content of your product enquiry to Google Analytics or Google Ads. For cookie details and available choices, see our Cookie Policy.

More information is available in Google’s Privacy Policy, How Google uses information from sites that use its services, and the tawk.to Privacy Policy. If you choose to contact us through WhatsApp, Meta and WhatsApp process information under their own terms and privacy policies.

Who we share personal data with

We disclose personal data only where reasonably necessary for the purposes described above. Recipients may include:

• Website hosting, content-management, security, analytics, advertising-measurement, live-chat, email, and IT service providers.
• Manufacturers, suppliers, laboratories, freight forwarders, carriers, customs agents, banks, insurers, and other business partners where needed to respond to or fulfil your request.
• Professional advisers such as lawyers, accountants, auditors, and compliance consultants.
• Government, customs, tax, regulatory, judicial, or law-enforcement authorities where required or permitted by law.
• A buyer, investor, or successor in connection with a proposed or completed corporate transaction, subject to appropriate confidentiality safeguards.

We do not sell or rent personal data.

International and cross-border processing

YuXing is based in Hong Kong and works with customers, suppliers, and service providers in multiple jurisdictions. Your personal data may therefore be processed or stored outside your country or region, including in Hong Kong, Mainland China, and locations where our service providers or business partners operate. Where required, we use reasonable contractual, technical, and organisational safeguards for such transfers.

How long we retain personal data

• General enquiries and live-chat records: normally up to 24 months after the last substantive interaction, unless the enquiry becomes a transaction or a longer period is needed for a dispute or legal obligation.
• Customer, order, shipping, invoice, and accounting records: generally up to seven years after the relevant transaction, or longer where required by law.
• Security logs: normally up to 12 months, unless they are needed to investigate an incident or protect legal rights.
• Analytics and cookie data: according to the configured retention period and the relevant provider’s policies; see our Cookie Policy for additional details.

We may retain information for a longer or shorter period where necessary to meet legal requirements, establish or defend claims, prevent fraud, or honour a valid deletion request.

Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised or accidental access, processing, alteration, disclosure, loss, or destruction. These measures include HTTPS transmission, access controls, security monitoring, software maintenance, and backups. No internet transmission or storage system can be guaranteed to be completely secure.

Your privacy rights

Depending on applicable law, you may have the right to request access to or correction of your personal data and, in some jurisdictions, deletion, restriction, portability, or objection to certain processing. You may also withdraw consent where processing is based on consent. We may need to verify your identity and may retain information where an applicable exemption or legal obligation permits or requires us to do so.

To exercise a right, email [email protected] with the subject “Privacy Request” and describe your request. You may also contact the Office of the Privacy Commissioner for Personal Data, Hong Kong or another competent privacy regulator where applicable.

Children’s privacy

Our website and products are intended for business and industrial users and are not directed to children. We do not knowingly collect personal data from children through this website. If you believe a child has provided personal data to us, please contact us so that we can review and delete it where appropriate.

Third-party websites

Our website may link to third-party websites, social-media services, maps, or messaging platforms. Their privacy practices are governed by their own policies, and we are not responsible for those third-party practices.

Changes to this policy

We may update this Privacy Policy when our business, website, service providers, or legal obligations change. The “Last updated” date at the top shows the most recent revision.

Contact us

Data Privacy Contact
HONG KONG YUXING INDUSTRIAL CO., LIMITED
Hong Kong, China
Email: [email protected]